IT Service Delivery & Operations Manager with 10+ years of experience leading IT teams, driving ITSM transformation, and managing complex multi-vendor environments across the cultural, professional services, and technology sectors. Specialist in ITIL, Microsoft 365, Azure, cybersecurity and service management.
I'm a highly motivated IT Manager with a decade of experience across cultural institutions, professional services and consulting in London. My work sits at the intersection of IT governance, cloud infrastructure, security and service excellence.
From managing helpdesks and security operations at the Museum of London to leading IT service delivery at the National Portrait Gallery, I've built teams, driven automation and ensured compliance across complex environments.
My academic background in Telecommunications and Computer Science (ISCTE, Lisbon) gives me a technical edge — I also have a published IEEE paper on UAV communications. I hold certifications including Prince2 Practitioner and ITIL, and I'm passionate about leveraging cloud solutions and AI to drive continuous improvement.
A decade of progression across service management, security operations and infrastructure delivery.
A broad skill set spanning infrastructure, security, governance and leadership.
Measured through modern engineering frameworks — DORA, SRE reliability targets and XLA human-centred experience metrics — not just ticket counts.
Measures how well objectives are being achieved — the "how are we doing?" metric.
Early warning signals that a risk threshold is being approached — the "what could go wrong?" metric.
Measures the effectiveness of a control — the "are our safeguards working?" metric.
AI-curated insights across AI, cybersecurity, Azure & Microsoft 365, and IT service management — the topics that matter most in modern IT.
Open to new opportunities, collaborations or just a conversation about IT strategy.